GATE AND GUIDE

1. Introduction

Welcome to GATE AND GUIDE. This Privacy Policy details how we collect, process, and protect personal and transactional data within the GATE AND GUIDE Resident Mobile Application. This app is designed exclusively for residents of registered societies to manage visitor approvals, pre-approvals, invoices, vehicle registrations, family member requests, and helpdesk complaints.

By using the GATE AND GUIDE Resident App, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

To provide resident services and security approvals, the app collects and processes the following information:

A. Resident Account Details

When you register and configure your account, we collect:

• Profile Information: Name, mobile number, email address, block number, flat/villa number, and occupancy type (Owner or Tenant).
• Family Member Addition Requests: Names, phone numbers, relationship type, and uploaded identity proofs (such as government-issued photo ID documents) submitted for verification by the Society Administration.
• Vehicle Registrations: Vehicle license plate numbers, vehicle type (2-wheeler, 4-wheeler), make, model, and color to coordinate parking clearance and society-managed entry.

B. Visitor Approvals & Passes

To manage who enters your flat, you submit and approve the following entries via the app:

• Visitor Entry Approvals: Real-time approvals or denials (including selected denial reasons) of guests, delivery agents, or service staff requesting entry at the gate.
• Pre-approvals: Guest names, phone numbers, arrival dates, and entry categories (e.g., Cab, Delivery, Guest) to generate One-Time Passcodes (OTP) for instant gate clearance.
• Gate Passes: Requesting access for repeated service staff (maids, drivers, contractors, etc.) over a designated date range and active days, which generates a secure 6-digit passcode.
• Visitor History: A read-only historical list showing past visitor check-in/out timestamps and visitor photographs associated with visits to your flat.

C. Helpdesk Tickets

When raising maintenance complaints or service tickets inside the app:

• Complaint Details: Ticket subject, category (Plumbing, Electrical, Security, etc.), description, and user-uploaded media files (photos of the maintenance problem).

3. Device Permissions Explained

To enable the app's features, the system will prompt for the following device permissions:

4. How We Use Your Data

We use the gathered data strictly to coordinate your resident requests and security logs. We process this data to:

We do not share, rent, or sell your personal, vehicular, or financial data to marketing firms, advertising networks, or third-party data brokers.

5. Data Security & Image Handling

We apply advanced data protection standards to keep your resident profile secure:

• Visitor Images: Photographs captured of visitors at the gate for approval logs are uploaded directly to our encrypted database servers and are not cached locally in your mobile device's cache storage.
• Encryption: All communications between the mobile application, web portals, and database servers are encrypted using industry-standard TLS 1.3 / SSL protocols.
• Access Limits: Only the residents verified for a specific flat are granted access to view the visitor approvals, history, and billing records for that flat.

6. Data Retention & Deletion

We respect your rights to control your information:

• Retention Duration: System records, including visitor logs, vehicle logs, and invoices, are retained based on the guidelines set by your respective Society Management or RWA in compliance with local regulations.
• Account Deletion: You can request account deletion directly through the Resident App settings. When deleted, all profile details are permanently purged, and vehicle registrations are unlinked.
• Family & Vehicle Removal: You can delete added family members or registered vehicles at any time. This action immediately removes the records from the live society registries.
• ID Proof Deletion: Uploaded ID documents for family member approvals are stored only until reviewed by the Admin, after which they are deleted or archived securely based on the society's preferences.

7. Contact Us

If you have any questions or data removal requests regarding this Privacy Policy or the GATE AND GUIDE Resident App, please contact our support team: